Refund policy
This policy covers the ancestry decomposition report sold by Indo-Aryan. It is a digital analysis service, not a physical good, so there is nothing to return. What follows is when we refund and when we do not.
THE SHORT VERSION: if we could not analyse your file, you get your money back. If we analysed it and the answer was not the one you hoped for, you have received the service you paid for.
- FULL REFUND — WE COULD NOT READ YOUR FILE
If the file you upload is not a usable autosomal genotype, no analysis is performed and we refund you in full, automatically, to your original payment method. This includes files that turn out to be an HTML error page, an exome VCF, a Y-chromosome or mitochondrial-only extract, a corrupted archive, or a file with too few genotyped markers to model. You do not need to ask.
2. NO REFUND — WE ANALYSED YOUR FILE AND THE MODEL DID NOT DESCRIBE YOUR ANCESTRY
If your file is readable and we run the analysis, you receive a report. Sometimes that report says the model cannot describe your ancestry: the fitted proportions fall outside 0-100%, which means no combination of the reference populations we use produces your genome.
That is a real analytical result, produced by work that was actually performed, and it is delivered to you as your report. It is not refunded.
We state this before purchase, on the product page and at checkout, because we would rather lose the sale than take money quietly. Our current reference set describes North-West South Asian ancestry best; if your ancestry falls outside that range this outcome is likely.
3. BEFORE WE START WORK
If you have paid but not yet uploaded a file, or have uploaded but analysis has not begun, email us and we will cancel and refund in full.
4. FAULTS ON OUR SIDE
If we fail to deliver a report within a reasonable period, or deliver one containing a demonstrable error in the analysis, we will re-run it or refund you in full, at your choice.
5. YOUR GENETIC DATA
Your uploaded file is stored encrypted, is never sold or shared, and is deleted automatically 30 days after upload. You may request deletion sooner at any time, including after a refund. Refunding an order does not by itself delete your file, so tell us if you want it removed immediately.
6. HOW TO REACH US
Email support@indoaryan.com with your order reference. We answer refund requests within five business days.
Indo-Aryan, 15910 Fraser Highway, Suite 280, Surrey, British Columbia V4N 0X9, Canada.
Nothing in this policy limits any right you have under applicable consumer protection law.